a. We warrant that each tinySOS personal alarm unit (“Hardware”) against defects in materials and workmanship when used in accordance with our published guidelines for a period of one (1) year from the original date of your purchase (the “Warranty Period”). The return of the Hardware in accordance with the procedures set forth below, is a condition precedent to all our warranty obligations. The foregoing Limited Warranty extends only to the individual who purchased the Hardware (“Customer”) from authorized retailers and to no other person.
b. The foregoing Limited Warranty does not apply to (i) damage or loss during shipment for replacement or repair; (ii) Hardware that has been subjected to accident, abuse, misuse, neglect, shipping or other physical damage, improper installation or operation, improper testing or use contrary to the instructions given by us; or (iii) Hardware that has been repaired, altered, or modified by anyone other than us.
c. As the Customer’s exclusive remedy with respect to any non-conformance of the Hardware to the foregoing Limited Warranty, we shall elect, in our sole discretion, to either: (i) refund Customer the lower of Customer’s purchase price or our current listed Hardware price; or (ii) replace the Hardware We may, in our sole discretion, designate the performance of such remedy to any third party. We shall continue to warrant any repaired or replacement Hardware for (and only for) the duration of the Warranty Period.
d. Customer must notify us of its warranty claim prior to the expiration of the Warranty Period for such Hardware. Such notification must contain Customer’s shipping address, a statement of the alleged non-conforming condition. Customer can make a warranty claim by contacting us at hello@tinySOS.com or by writing to 9352 Cloudhaven Dr, Huntington Beach, CA 92646.
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